Term and Conditions

At Fjallraven Shop, we approach your outdoor journey with the same precision we apply to selecting premium bushcraft tools and expedition gear. These Terms and Conditions outline the guidelines for using our website and purchasing our carefully curated outdoor equipment.

By accessing buyoutdoorclothes.com and making a purchase, you agree to these terms and join our community of serious outdoorspeople who demand excellence in their gear.

2. User Responsibilities and Account Obligations

2.1 Account Accuracy

When creating an account or placing an order, you agree to provide accurate, current, and complete information. As an expedition-ready community member, maintaining accurate details ensures proper delivery of your outdoor equipment.

2.2 Age Requirements

You must be at least 18 years old to purchase from our store. Certain specialized tools like Gransfors Bruks axes and bushcraft knives may have additional age restrictions based on your location.

2.3 Prohibited Activities

As a valued member of our outdoor community, you agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our expedition headquarters
• Misrepresent your identity or provide false information

3. Product and Service Description

3.1 Outdoor Equipment Standards

We meticulously curate every product in our collection, from Gransfors Bruks axes to specialized bushcraft tools. Each item is described with expedition-level accuracy, including:

• Detailed specifications for professional outdoor use
• Material composition and durability information
• Intended use cases for wilderness adventures
• Proper handling and maintenance guidelines

3.2 Product Availability

As a specialized outdoor equipment provider, some items may have limited availability. We reserve the right to limit quantities and discontinue products while maintaining our commitment to quality.

4. Order and Payment Terms

4.1 Order Processing

All orders are processed with expedition-level precision from our headquarters in Indianapolis:

• Processing Time: 1-2 business days (up to 3 days during peak seasons)
• Order Confirmation: Sent via email upon successful order placement
• Shipping Confirmation: Provided with tracking information once your expedition gear is dispatched

4.2 Payment Methods

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels to protect your financial information.

4.3 Pricing Accuracy

While we strive for accuracy in all pricing, we reserve the right to correct any errors and cancel orders resulting from pricing mistakes. In such cases, we will notify you promptly and process a full refund if payment was collected.

5. Shipping and Delivery Expedition

5.1 Shipping Methods

We offer two expedition-ready shipping options tailored to your outdoor needs:

• Standard Expedition Shipping ($12.95)
  • Carriers: DHL or FedEx
  • Delivery: 10-15 business days after shipment
  • Tracking: Full expedition tracking provided
  • Ideal for: Bushcraft tools, camping equipment, and time-sensitive gear
• Free Trailblazer Shipping (Orders $50+)
  • Carrier: EMS
  • Delivery: 15-25 business days after shipment
  • Tracking: Basic tracking available
  • Perfect for: Non-urgent outdoor accessories and clothing

5.2 Delivery Areas

We ship globally with the following exceptions:

• Select Asian countries (please contact us for specific restrictions)
• Remote regions with limited carrier access

5.3 International Adventurers

Customers outside the United States are responsible for:

• Any customs fees, duties, or import taxes
• Compliance with local regulations regarding specialized outdoor equipment
• Providing accurate delivery information for international shipment

6. Returns and Exchanges Expedition

6.1 Return Timeframe

We stand behind our outdoor equipment with a 15-day return policy from the date you receive your items. All returns must meet our expedition-ready standards:

• Items in original, unused condition
• All original tags and packaging intact
• Complete accessories and documentation included

6.2 The Return Expedition Process

Follow these 4 simple steps for returns or exchanges:

1. Initiate Your Return: Contact [email protected] within 15 days
2. Wait for Authorization: Our team provides return instructions within 1-2 business days
3. Package Your Items: Secure items in original packaging with all tags attached
4. Ship Your Return: Send to Fjallraven Shop Returns, 2677 Barfield Lane, Indianapolis, IN 46241 USA using trackable shipping

6.3 Non-Returnable Expedition Gear

To ensure safety and hygiene standards, the following cannot be returned:

• Base Layer Clothing (hygiene reasons)
• Bivvy Bags and Emergency Shelters (once opened)
• Any used, worn, or damaged items
• Products missing original tags or packaging
• Personalized or custom-made items

6.4 Refund Processing

Once we receive and inspect your return (typically 5-7 business days), we process refunds as follows:

• Credit Card Refunds: 3-5 business days to appear on your statement
• PayPal Refunds: Typically processed within 24-48 hours

Note: Original shipping charges are non-refundable.

7. Intellectual Property Wilderness

7.1 Content Ownership

All content on buyoutdoorclothes.com, including:

• Product descriptions and photography
• Brand names including Fjallraven Shop and Gransfors Bruks
• Website design and functionality
• Educational content and field guides

is protected by intellectual property laws and remains the property of Fjallraven Shop and our partners.

7.2 Appropriate Use

You may use our website for personal, non-commercial purposes related to purchasing outdoor equipment. Any unauthorized use, including reproduction or distribution of our content, is prohibited.

8. Liability Limitations for Outdoor Adventures

8.1 Product Use Responsibility

While we provide premium outdoor equipment, users assume responsibility for:

• Proper use of bushcraft tools and survival equipment
• Following manufacturer guidelines and safety instructions
• Understanding local regulations regarding specialized outdoor gear
• Using equipment within intended design parameters

8.2 Website Availability

We strive to maintain continuous website availability but cannot guarantee uninterrupted access. We are not liable for temporary outages due to maintenance or circumstances beyond our control.

8.3 Maximum Liability

Our maximum liability to you for any claim related to your use of our website or products shall not exceed the purchase price of the items in question.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Indiana. Any disputes shall be resolved in the courts of Marion County, Indiana.

We encourage expedition-ready communication and will attempt to resolve any issues through our customer service team before pursuing formal proceedings.

10. Policy Updates and Expedition Evolution

We reserve the right to update these Terms and Conditions as our expedition community grows and evolves. Significant changes will be communicated to registered users, and continued use of our website constitutes acceptance of updated terms.

Check this page periodically for the most current version of our Terms and Conditions.