Our Commitment to Your Satisfaction
At Fjallraven Shop, we approach your satisfaction with the same dedication we apply to selecting premium outdoor equipment. Just as we meticulously curate every Gransfors Bruks axe and bushcraft knife in our collection, we stand behind the quality of our products with an expedition-ready returns policy designed for adventurers like you.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in their original condition – unused, unwashed, and with all tags attached.
The Return Process
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Our expedition-ready support team will review your request and provide return authorization and instructions within 1-2 business days.
Securely package the items in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.
Ship your return to our headquarters using a trackable shipping method:
Fjallraven Shop Returns
2677 Barfield Lane
Indianapolis, IN 46241
USA
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Fjallraven Shop Support Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please specify size, damage, wrong item, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are in original condition with all tags attached and packaging intact.
Please provide return authorization and shipping instructions at your earliest convenience.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Refund Processing
Once we receive and inspect your returned items (typically within 5-7 business days of arrival at our facility), we will process your refund using the original payment method:
- Credit Card Refunds (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
- PayPal Refunds: Typically processed within 24-48 hours
Original shipping charges are non-refundable. For exchanges, we will ship your replacement item once we receive your return, using the same shipping method as your original order.
Non-Returnable Items
To ensure the safety and integrity of our specialized outdoor equipment, the following items cannot be returned for hygiene or safety reasons:
- Base Layer Clothing (for hygiene reasons)
- Bivvy Bags and Emergency Shelters (once opened, for hygiene reasons)
- Any items that have been used, worn, or damaged after delivery
- Products missing original tags or packaging
- Personalized or custom-made items
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the issue. We will arrange for a prepaid return label and expedite your replacement at no additional cost.
Expedition-Ready Support
Our customer service team is here to assist with any questions about returns, exchanges, or outdoor gear recommendations:
Email: [email protected]
Address: 2677 Barfield Lane, Indianapolis, IN 46241, USA
We’re committed to ensuring your entire Fjallraven Shop experience—from product selection to after-purchase support—meets the high standards you apply to your wilderness adventures.