About Our Products

What types of outdoor equipment do you specialize in?
We curate premium outdoor gear for serious wilderness enthusiasts. Our collection includes:
  • Gransfors Bruks axes and leather sheaths
  • Bushcraft knives and survival tools
  • Camping furniture and cooking equipment
  • Professional-grade base and mid layer clothing
  • Navigation tools including compasses and binoculars
  • Emergency shelters and bivvy bags
  • Field guides and bushcraft books
Each product is selected for durability and performance in challenging outdoor conditions.
Are your products suitable for professional outdoor use?
Absolutely. We specialize in expedition-ready equipment trusted by bushcraft professionals, wilderness guides, and serious outdoor adventurers. Brands like Gransfors Bruks represent the highest standards in outdoor tool craftsmanship.

Shipping & Delivery

How long does order processing take?
Orders typically process in 1-2 business days. We handle each item with the same care we’d give our own expedition gear, ensuring everything arrives in perfect condition.
What shipping options are available?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95) – via DHL/FedEx (10-15 days after dispatch)
  • Free Shipping – for orders over $50 via EMS (15-25 days after dispatch)
Both options include tracking and insurance for your peace of mind.
Do you ship to my country?
We serve adventurers worldwide, though delivery to some Asian countries and remote areas may require additional time or may not be available. Our carriers select the most efficient routes to ensure your gear arrives in optimal condition.
When will I receive tracking information?
You’ll receive dispatch notification and tracking details within 48 hours after your adventure gear is on its way.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. If any equipment doesn’t meet your expedition standards, we’ll ensure a smooth return process. We stand behind the quality of every product we curate.
What if my gear arrives damaged?
We package all products with the understanding that they might be your lifeline in the wilderness. If anything arrives damaged, contact us immediately at [email protected] and we’ll make it right.

Payment & Security

What payment methods do you accept?
We accept all major payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secured with industry-standard encryption.
Is my payment information secure?
Yes. We use advanced security measures to protect your payment information, ensuring your transaction is safe and secure.

Account & Orders

How can I check my order status?
Once your order ships, you’ll receive tracking information via email. For order status inquiries before shipment, contact our outdoor specialists at [email protected].
Can I modify or cancel my order?
Contact us immediately at [email protected] if you need to modify or cancel your order. We can typically accommodate changes if your order hasn’t entered the processing stage.

Need Further Assistance?

Our outdoor specialists are here to help with any questions about gear selection, expedition planning, or delivery concerns. Reach us at:

Email: [email protected]

Service Philosophy: At Fjallraven Shop, we don’t just deliver packages—we deliver confidence for your next journey into the wild.